Refund policy

Return & Replacement Policy – Rukhman

At Rukhman, we maintain a strict Replacement Only Policy.

1. No Refund Policy
We do NOT offer refunds under any circumstances.

2. Replacement Eligibility
Replacement is allowed only if:

• You received a damaged product

• You received the wrong product

• Size issue (only if requested within 48 hours)

3. Replacement Request Time
You must request replacement within 48 hours of delivery.

4. Conditions for Replacement

• Product must be unused and unwashed

• Original tags and packaging must be intact

• Proper unboxing video is required as proof

5. Replacement Process

• Contact us at support@rukhman.com

• Share order ID + issue + proof (images/video)

• Once approved, replacement will be processed

6. Reverse Pickup

• Available in selected locations

• Otherwise, customer must ship the product

7. Replacement Delivery Time
Replacement will be delivered within 5–10 working days

8. Non-Eligible Cases

• Used or washed products

• Requests after 48 hours

• Minor color difference (due to lighting)

By placing an order, you agree to this policy.

Contact
support@rukhman.com